Refund Policy

Last updated: July 2026 · Applies to all digital products, courses, templates, downloads, and AI-generated made-to-order services sold via ectd.com.au

1. The short version

Because ECTD products are digital goods delivered instantly — both ready-made downloads and AI-generated, made-to-order deliverables produced on demand from your brief (documents, websites, reports, content) — we generally do not offer change-of-mind refunds once a deliverable has been generated. Made-to-order services include 2 free AI revisions so we can fix anything that isn't quite right. Your statutory consumer rights under the Australian Consumer Law (see section 7) are not affected by this policy.

Read the full product description, sample, or preview before purchasing. Email hello@ectd.com.au with questions before buying — we'd rather answer five questions than process one refund request.

2. What you get when you purchase

On payment, you receive immediate access (download link via email and/or on the receipt page) to the digital product. By completing checkout, you confirm:

  • You have reviewed the product description and you understand what is included
  • You agree to access the digital product immediately upon purchase
  • You waive your statutory 14-day cooling-off period for change of mind (this only applies to digital goods you've already accessed; Australian Consumer Law statutory rights for faulty goods are NOT waived)
  • You will use the product personally and will not redistribute, resell, or share download links

Reviewing and accepting your work. After we deliver a made-to-order deliverable, please review it against your brief. If anything is off-brief or has a genuine defect, tell us in writing (reply to your receipt) with the specific points and we'll fix it free — genuine defect fixes never count against your included revisions. If you don't raise a specific written issue within a reasonable review period, or you put the work into use, it's treated as accepted. Acceptance does not remove your Australian Consumer Law rights if a genuine fault emerges later (see section 7).

3. When refunds are NOT available

We do not offer refunds in the following cases:

  • Change of mind after the product has been delivered (downloaded or accessed online)
  • A made-to-order deliverable has been generated (document, website, report, content) — it was produced on demand to your brief, so it can't be "returned". Use your included free revisions to refine it, or contact support if something is genuinely wrong (see section 4)
  • Buyer's remorse — you've changed your circumstances after purchase
  • "It wasn't what I expected" when the product description clearly stated what was included
  • Inability to use the product due to incompatible software / device on your end (system requirements are listed on each product page)
  • Failure to download within a reasonable time when download links remained active (typically 30+ days)
  • Pricing changes after purchase (we don't refund the difference if a product later goes on sale)
  • Affiliate purchases made via third-party platforms (Gumroad, Whop, Stripe) where their refund terms apply — contact the platform directly

4. When refunds ARE available

We will provide a refund (in line with Australian Consumer Law) when:

  • The product is materially different from what was described. If you bought a "12-module course" and it had only 6, that's a major failure and you're entitled to a full refund.
  • The download is broken or unusable (corrupted files, missing pages, broken video) and we cannot fix it within 7 days of your report.
  • You were charged in error (duplicate transaction, charged after attempted refund) — we'll always reverse genuine billing errors.
  • Unauthorised use of your payment method — contact your bank for chargeback procedures, and email us so we can flag the order.

Eligible refunds are processed within 7 business days of approval, to the original payment method used.

5. Support before refund

If you're having a problem with a product, contact us first at hello@ectd.com.au. Most issues — download problems, missing files, login confusion — we can fix in under 24 hours. We genuinely prefer to help you use the product than refund it.

Include in your email: your order number (from the receipt), the product name, what went wrong, and any error messages or screenshots. We respond to support emails within 1 business day.

6. How to request a refund

If after our support process you believe a refund is warranted under section 4 above:

  1. Email hello@ectd.com.au with the subject line "Refund request — [order number]"
  2. Include: your order number, product name, purchase date, reason for refund, any supporting evidence
  3. We respond within 1 business day
  4. If approved, refund is processed within 7 business days to the original payment method
  5. If declined, we explain why and how Australian Consumer Law applies to your situation

7. Your Australian Consumer Law rights

Our digital goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund Policy excludes, restricts, or modifies your statutory rights under the Australian Consumer Law. If a term of this policy conflicts with the ACL, the ACL prevails.

For more information about your consumer rights, visit accc.gov.au/consumers or contact your state's consumer protection agency (NSW Fair Trading, Consumer Affairs Victoria, etc.).

8. Disputes and external resolution

If we can't resolve your refund request directly and you believe you're entitled under Australian Consumer Law, you can:

  • Contact the ACCC (Australian Competition & Consumer Commission) at accc.gov.au
  • Lodge a complaint with your state's consumer protection agency
  • For credit card or PayPal purchases, initiate a chargeback with your bank or payment provider
  • For Gumroad/Whop/Stripe purchases, follow each platform's dispute resolution process (their terms may provide additional protections)

9. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be notified by updating the "Last updated" date at the top of this page. The policy in effect at the time of your purchase governs that purchase — later changes don't apply retroactively.

10. Contact

All refund requests and policy questions: hello@ectd.com.au. See also our Terms of Service and Privacy Policy.